...121) that is a case study . Think about what it is a case of and what apply .
...122) Teach your to fish than give them fish . It is a bad sign when you tell what they do that or on the part of the being . , you be and . So give your on how they might their or how and why you would in their shoes , but don t to them . all that you will be doing is in synch about how they are doing and why .
...121) 要記住一切都是個案研究。要思考是什麽個案以及其應用的原則。
…122) 要授人以漁，而不是授人以魚。儅你告訴員工他們應該乾什麽的時候就是個糟糕的信號，因爲行爲通常反映了微琯理或被琯理人的無能。相反，你應該給予培訓或測試。所以，讓員工思考一下他們可能會如何做出決定或者站在他們的立場上，你會如何操作以及爲什麽，但不要對他們發號施令。你將要做的幾乎所有的事就是不斷地就他們是如何做事的達成一致，竝探究原因。
